UPDATE: 2025-08-23 11:54 EST BY DALLAS THOMAS
Outage still ongoing, but AT&T says most of its network has been restored
In an update on itsnetwork status page, AT&T says that it has restored service to 75% of its network as of 11:15 a.m. ET:
Some of our customers are experiencing wireless service interruptions this morning. Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers.
Meanwhile,DownDetector outage reportsfor AT&T have begun to wane, but are still high in volume, with roughly 56,000 reports in the latest update after a peak of around 73,000.
Reddit users are still reporting AT&T outagesin several metro areas around the US as of the last 10 minutes. These include New York City, Houston, Austin, and Pittsburgh, as well as areas in North Carolina, Virginia, and New Hampshire.
Despite AT&T’s efforts, it appears the outage is still ongoing.
Many people in the US woke up to poor or non-existent mobile connectivity this morning. A big outage affects mostly AT&T customers andMVNOs that use AT&T’s network, including some government services. AT&T recommendsusing Wi-Fi callingwhile it resolves the issues, with some emergency departments jumping in to encourage using landline or different providers when you need to call 911.
According to DownDetector, the AT&T outage isn’t limited to specific regions and seems to affect places all over the United States, with more densely populated areas naturally appearing as if they are more affected. Since DownDetector only takes community-reported incidents into account, it may not paint the complete picture.
It looks like the outage first started at 4 am ET, with the situation improving again for a bit until there was another hit at 6 to 7 am ET. It’s also possible that this is just the moment when more reports trickled in, with many people waking up and checking their phones at that time.
AT&T offereda statement to the New York Timesregarding its customers service. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
The San Francisco fire department jumped in to recommend AT&T customers to switch to landline, use Wi-Fi calling, or ask someone with a different provider to make a 911 call, as reaching emergency services is also not possible for many affected by the outage.
How to make phone calls using your Wi-Fi connection
You can still make calls without a carrier network signal
Chief Spokesperson for Montgomery County Fire & Rescue Service Peter Piringerwrites on Xthat AT&T is currently prioritizing restoring functionality to FirstNet, which is a dedicated communications platform for first responders run by AT&T.
While T-Mobile and Verizon were initially thought to be affected as well, both now say that they don’t see an impact on their networks. Instead, the companies suspect that some of their customers reported outages because they can’t call or message people on AT&T.
